How Microsoft Dynamics helped transform this Water Utility Company

I’ve had the opportunity to work with some fantastic clients and projects over the years, but one stand out client in my career would be SA Water.  A South Australian Water Utility company, responsible for delivering water services to some 1.5 million people who live in the state of South Australia as well as businesses.

SA Water had a long term vision of what they wanted to do, being slightly behind other utilities in terms of electronic billing and customer centric design, SA Water digital transformation team had a clear approach and roadmap that would enable them to leap frog other utilities by strategically betting on future technologies.  Bots, Field Service Management are prime examples.

The technology stack, centered around the Microsoft Dynamics CRM 2016 (presently being upgraded to Dynamics 365) that would enable customer centric and relationship management features.  Together with an ADX Studio Portal to deliver online services.  The process and analysis was performed through a Human Centred Design (HCD) approach, that emphasized with their customers by understanding their frustrations and wishes.

And with that, a project was born to launch the mySAWater Portal that would set the bed rock foundation for future transformative projects at the utility.

Toby Evans, SA Water’s Digital Transformation Manager, presented the mySAWater solution and talks more in-depth about the vision, roadmap, technology, and what considerations were made during the time.  Here’s the full presentation.

 

 

“Seeing AI” – Dynamics 365 User Group (Adelaide, Australia Chapter) – Nov 2017

Dynamics 365 User Group (Adelaide, Australia Chapter) – Marcus D’Assumpcao from Microsoft introduces the audience to Seeing AI.   Seeing AI is an app developed by Microsoft to aimed at helping the visually impaired to recognise objects and their surroundings through the help of Microsoft AI technology.

For more information and to download the app visit : https://www.microsoft.com/en-us/seeing-ai/

 

Adelaide Dynamics 365 User Group – Join us tomorrow!

Join us tomorrow at the D365UG where Sam Fernando (ASG) will present on how Azure logic apps and Microsoft Flow can empower you to get more work done!

Also nothing’s better than hearing it from the customers.  This month we are also hosting a ‘Customer Voice’ session. Toby Evan’s from SA Water will present on newly launched ‘mySAWater – Customer self-help portal’.

He will also share his experience on the journey and how Dynamics CRM helped and transformed SA Water to become more customer centric.“

 

 

D365 V9.0 – A Feature a Day – Microsoft Flow & D365 V9.0

Today we continue with the blog series D365 V9.0 – A Feature a Day, and I am enjoying the self-discovery process of all the new improvements that have been made to the V9.0 platform. Today’s feature will be focusing on the new native Microsoft Flow Integration.

What is Microsoft Flow?

Traditional Microsoft Dynamics workflows allow you to automate processes from within the Dynamics platform, Microsoft Flows however allow the silos between systems to be broken down allowing you to take advantage of the plethora of services available in the cloud.

Continue reading “D365 V9.0 – A Feature a Day – Microsoft Flow & D365 V9.0”

D365 V9.0 – A Feature a Day – Admin API

Today we continue with the blog series D365 V9.0 – A Feature a Day, and I am enjoying the self-discovery process of all the new improvements that have been made to the V9.0 platform. Today’s feature will be focusing on the new Admin API.

What is it?

The Dynamics 365 Customer Engagement Admin API allows you to perform administration functions that normally have been associated with the Dynamics 365 Administration Center through the Admin API Web Service.

Screen Clipping

Continue reading “D365 V9.0 – A Feature a Day – Admin API”