By now you’ve probably heard that Adobe and Microsoft have come together to form a partnership that promises to accelerate digital transformation. The partnership includes the integration of Adobe Marketing Cloud with Microsoft’s Dynamics 365, and will allow brands to deliver experiences taking all customer engagements into account – from reach and acquisition to retention and loyalty.
Continue reading “[July Dynamics 365 User Group Adelaide] – Adobe & Microsoft – Shared Vision for the Enterprise”
Have you heard of DRU Assist from Domino’s, where you can order your pizza with an emoji via SMS? Or you may even use the ABC News Bot through Facebook to get your daily news digest. Bots are even making micro-trades on the stock market whilst we’re all fast asleep, scary right?
Bots are not new, but they are becoming more powerful, pervasive and acceptable in today’s society as a way to get answers, access information, buy goods and book services.
Join us at the June Dynamics 365 User Group where Sam Fernando will step us through the basics of the Microsoft Azure Bot Framework. More importantly, we’ll show how to connect the bot back into Dynamics for try end-to-end digital services.
Please register here so we know numbers and can place our order via the Funk CoffeeBot (we wish!).
Imagine you run a café and one of your coffee machines is about to fail, but you have no idea. You get a call from your supplier who monitors the machines and informs you that not only is the machine at risk of imminent failure, but has been performing below-par for a few days. They offer to service the machine and you’re able to schedule a service call on the spot, within a 2 hour window of your choosing. A day before, you receive an SMS reminding you of the service call. On the day, you receive another SMS when the technician is on their way. On arrival, the technician has all the details and spare parts they need, performs the service quickly and even has time to demonstrate optimal configuration of the machine to prolong its life. You electronically sign off the work, and receive an invoice via email by COB that day.
This story describes Connected Field Services; a world where IoT sensors, cloud, big data, predictive analytics, CRM and mobile come together to create amazing customer experiences.
Please join us at the May Dynamics 365 User Group where Mark Giles from Empired will demo connected field services. And he’ll even test is relationship with the ‘demo gods’ by showing something live.
Please click here to register and we hope to see you there.
Digital engagement is facilitated by integrating your online presence with your back-end systems. This is sometimes only achieved through building complex and costly integrations and API’s. But what if your website or portal was natively integrated with Dynamics 365? What if the hard work was done for you?
Well, that’s what Dynamics 365 Portals is – an integrated portal platform that plugs directly into Dynamics 365 to facilitate digital engagement with your customers, partners, suppliers and even employees.
This month’s User Group will provide an introduction to Dynamics 365 Portals, and show you just how easy it is to get started quickly on this incredibly versatile platform.
Please register via the following link: https://www.meetup.com/AdeD365UG/events/238074474/
We hope to see you there!
Registration is now open for the second Dynamics 365/CRM User Group for the year, this month will be on Common Mistakes to Avoid when Implementing Dynamics Projects jointly presented by Jeremy O’Donohue and Andrew Ly of SMS Management & Technology.
Ever wonder why your project is not progressing as well as it should be? Or why user adoption of your new solution is less than extraordinary? Are we stuck in a traditional devops mindset when it comes to building CRM solutions? We’ll explore these questions and more in the March Dynamics 365 user group, with lessons learnt and some Microsoft best-practices for implementing Dynamics projects.
Be quick though, seats filling fast. Please register your attendance here.