Tag: crmug

Connected Field Services – May Dynamics 365 ADELAIDE User Group

Hi There

Imagine you run a café and one of your coffee machines is about to fail, but you have no idea. You get a call from your supplier who monitors the machines and informs you that not only is the machine at risk of imminent failure, but has been performing below-par for a few days. They offer to service the machine and you’re able to schedule a service call on the spot, within a 2 hour window of your choosing. A day before, you receive an SMS reminding you of the service call. On the day, you receive another SMS when the technician is on their way. On arrival, the technician has all the details and spare parts they need, performs the service quickly and even has time to demonstrate optimal configuration of the machine to prolong its life. You electronically sign off the work, and receive an invoice via email by COB that day.

This story describes Connected Field Services; a world where IoT sensors, cloud, big data, predictive analytics, CRM and mobile come together to create amazing customer experiences.

Please join us at the May Dynamics 365 User Group where Mark Giles from Empired will demo connected field services. And he’ll even test is relationship with the ‘demo gods’ by showing something live.

Please click here to register and we hope to see you there.

[Dynamics 365 UG March 23 Thurs] – Common Mistakes to Avoid when Implementing Dynamics Projects

Hi All

Registration is now open for the second Dynamics 365/CRM User Group for the year, this month will be on Common Mistakes to Avoid when Implementing Dynamics Projects jointly presented by Jeremy O’Donohue and Andrew Ly of SMS Management & Technology.

Ever wonder why your project is not progressing as well as it should be? Or why user adoption of your new solution is less than extraordinary? Are we stuck in a traditional devops mindset when it comes to building CRM solutions? We’ll explore these questions and more in the March Dynamics 365 user group, with lessons learnt and some Microsoft best-practices for implementing Dynamics projects.

Be quick though, seats filling fast. Please register your attendance here.


3D Models within Dynamics 365

Today’s VBlog is about how to embed 3D Models directly into Dynamics 365 forms.  I look forward to putting together a full write up soon.

In the meanwhile, if you like the video please subscribe to my new YouTube channel, and share on your networks.  Hope you enjoy!

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