ClickDimensions recently introduced a new feature to their Marketing Automation suite, the ability to create posts on your Facebook Page. Today I will walk you through how simple it is to schedule and create Facebook Posts directly from Dynamics 365 using ClickDimensions.
Today I explore the Dynamics 365 for Windows on a Virtual Reality headset. Using my HTC Vive, I give my thoughts on the possibilities presented by recent innovations such as Hololens and where I think it may be useful from a Customer Service perspective.
In the real world, our customers are either individuals or a group of individuals such as a company. However Microsoft has always made a distinction when it comes to how we organise our data models especially with custom entities – you’re either one or the other, requiring separate lookups for each. Not anymore! One of the neatest new features of CRM Online 2016 Update 1 (CRM 2016 SP1 for On-Premise) is the introduction of a new Attribute Data Type called “Customer”.
Work less, do more – that’s the catch phrase of Microsoft’s latest automation and workflow engine called Microsoft Flow. Microsoft Flow is currently in preview phase and still has a few bugs to iron out, but if you are familiar with IFTTT (If This Then That) workflow engine then using flow should come naturally to you. Essentially there are connectors to various web services (e.g. Dropbox, OneDrive, Dynamics CRM, SharePoint and so forth), and you can even program your own connectors.
At some point during the development lifecycle of mid-to-large scale Dynamics CRM projects, we are faced with a number of design decisions that are to be made. That is, when is it appropriate to customize the platform versus when is it appropriate to opt for pure configuration.