How Microsoft Dynamics helped transform this Water Utility Company

I’ve had the opportunity to work with some fantastic clients and projects over the years, but one stand out client in my career would be SA Water.  A South Australian Water Utility company, responsible for delivering water services to some 1.5 million people who live in the state of South Australia as well as businesses.

SA Water had a long term vision of what they wanted to do, being slightly behind other utilities in terms of electronic billing and customer centric design, SA Water digital transformation team had a clear approach and roadmap that would enable them to leap frog other utilities by strategically betting on future technologies.  Bots, Field Service Management are prime examples.

The technology stack, centered around the Microsoft Dynamics CRM 2016 (presently being upgraded to Dynamics 365) that would enable customer centric and relationship management features.  Together with an ADX Studio Portal to deliver online services.  The process and analysis was performed through a Human Centred Design (HCD) approach, that emphasized with their customers by understanding their frustrations and wishes.

And with that, a project was born to launch the mySAWater Portal that would set the bed rock foundation for future transformative projects at the utility.

Toby Evans, SA Water’s Digital Transformation Manager, presented the mySAWater solution and talks more in-depth about the vision, roadmap, technology, and what considerations were made during the time.  Here’s the full presentation.

 

 

Microsoft Dynamics 365 for Talent is Here! First Impressions

Microsoft recently released the Technical Preview of Microsoft Dynamics for Talent, and I had the opportunity to test drive this new offering in trying to understand what it is all about. And the short version of this blog, is that I am impressed how they’ve brought so many HR functions together into one simple solution.

So what is Dynamics 365 for Talent?

Dynamics 365 for Talent aims to be an Employee Centric solution that takes your common HR functions and brings them together in a meaningful way to both your managers, HR staff and your prospective and current employees.

The solution can be thought of as three separate workloads (or experiences). They are at a high level:

  1. Human Resources
  2. Attract
  3.       Onboard

Let’s have a closer look at each experience and what it offers.

Continue reading “Microsoft Dynamics 365 for Talent is Here! First Impressions”

How to Append Last Modified Date & User within the Description field of an Activity

The following is a handy tip for appending the last modified date and user details to the description field of any entity. In this case I’ll be using the Phone Activity. This may be useful for providing a visual guide for your team members in quickly seeing a history log of when this record was last touched.

Continue reading “How to Append Last Modified Date & User within the Description field of an Activity”

[Adelaide D365 User Group] Azure Bot Framework – June 28th

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Hi All

Have you heard of DRU Assist from Domino’s, where you can order your pizza with an emoji via SMS? Or you may even use the ABC News Bot through Facebook to get your daily news digest. Bots are even making micro-trades on the stock market whilst we’re all fast asleep, scary right?

Bots are not new, but they are becoming more powerful, pervasive and acceptable in today’s society as a way to get answers, access information, buy goods and book services.

Join us at the June Dynamics 365 User Group where Sam Fernando will step us through the basics of the Microsoft Azure Bot Framework. More importantly, we’ll show how to connect the bot back into Dynamics for try end-to-end digital services.

Please register here so we know numbers and can place our order via the Funk CoffeeBot (we wish!).

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