Today’s blog is about preparation tips for the MB2-715 customer engagement Online Deployment certification exam.  I wanted to share my thoughts and study preparation tips with you as I know at this time many of you are looking to attain your MCSA or MCSE:BA Dynamics 365 badge for which this exam is a mandatory requirement.

I provide this information with no warranties of course, and nothing within this blog post will contain questions or answers so as to not violate our NDA with Microsoft.

So here we go..

Who is this exam targeted?

Microsoft provides the following summary of who should be taking this exam.

Candidates for this exam implement, deploy, use, maintain, or support Microsoft Dynamics 365 in their customers’ organizations. Candidates for this exam typically include network administrators, network managers, solution architects, functional consultants, partners, and project managers. This exam is also appropriate for sales staff who have a business software solutions background and want to demonstrate foundational understanding of the Microsoft Dynamics 365 application.

Candidates should have an understanding of the basic components and features of Microsoft Dynamics 365 and Microsoft Online Business Solutions. They should also have an understanding of client device management and network administration.
Source: Microsoft (


What Microsoft learning resources are available?

Microsoft Learning resources that are available include the following self-paced online learning course for Partners.


My Observations

The customer engagement Online Deployment course differs significantly from the previous 2016 Online Deployment examination.  So if you haven’t previously undertaken study for the 2016 exam, you are not likely to be disadvantaged by this at all.  At the same time, for those who have taken the 2016 exam previously you need to be prepared to undertake study on a number of new topics.  I will endeavour to give you a run down on the important topics to add to your reading list, keep in mind there is no substitution from real practice.

Generally speaking, there appears to be significant focus on Dynamics 365 for Outlook deployments and configuration, Dynamics 365 instance management including updates, and integration of other products such as Yammer, SharePoint, Microsoft Social Engagement.


Recommended Study Topics

Hopefully you found this exam helpful, and please do give me a shout out on twitter @365lyf if you manage to pass this exam!  All the best of luck, and happy D365’ing.