Author: Andrew Ly (Page 3 of 10)

Microsoft Business Applications MVP, based out of Adelaide Australia.

Top 5 Things You Need to Know for 2019 – Post Microsoft MVP 2019 Thoughts

The 2019 Microsoft MVP Summit is now over and I can’t help feeling positively excited about the direction in which Microsoft is taking and what it will mean for partners, customers and end users.

This was my second year attending the MVP Summit and it was an immense pleasure to spend time with others MVPs and the Microsoft Product teams.

So I wanted to take this opportunity to give you all an update on what are some of the top 5 things you should know about in 2019?

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Dynamics 365 and Power Platform April 2019 Release – Marketing Suite first impressions

It feels like Christmas to me, and I’m tearing open my presents. Welcome to my ‘unboxing’ blog series on the upcoming D365 and Power Platform April 2019 Release. Over the next few weeks I’ll be going through the April 2019 release, module by module.

I’ll be specifically looking for those gold nuggets that I think will make a big impact, as well the leaps in innovations that haven’t been seen before in the industry.

Today let’s delve into Microsoft Dynamics 365 – Marketing suite.

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Enterprise CMSs to keep an eye on, and do they play nice with Dynamics 365?


Enterprise content management systems have certainly come a long way, with the lines between social, marketing and traditional online engagement platforms becoming more and more blurred.

Content management systems themselves have become more like a CRM and CRMs have become more like Content Management Systems.

Modern content management systems, are now more than ever being flexibly deployed as a CaaS (Content as a Service), have rich marketing automation functionality, in-built customer relationship management, workflow, invoicing, order and often inventory management – actually I’m not sure if you can even refer to them as just content management systems.

And at the same time CRM’s such as Dynamics 365, are no longer just about ERP or Customer Relationship Management, they promise to completely transform your back office through field servicing, artificial intelligence, resource management, and of course their old stomping ground of sales and service management.

Why don’t we have one solution that encompasses the best of both worlds you may ask? The reality for many enterprise organisations is that no two deployment scenarios will be identical. CRMs and CMSs are as diverse as business needs.

While Microsoft Dynamics 365 Portals does a pretty good job as a SME or a point-solution, it was never intended to replace a full enterprise CMS.

So that leaves us with a best of breed architecture for enterprise. A powerful CRM platform, matched with a suitably powered ECMS. And with two platforms, we now have an integration problem that needs to be resolved. So firstly …

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