I wanted to show customers how quickly they can set up the new Microsoft Dynamics 365 App for Outlook, and so decided to write a very quick 5 step guide to show how you can get started in minutes.
The new Microsoft Dynamics 365 App for Outlook replaces the outgoing Microsoft Dynamics 365 for Outlook client. Yes, this might be confusing having two very similarly named outlook connectors but this won’t be an issue going forward as the client is deprecated.
I’ll write a separate blog about the benefits of the new Dynamics 365 App for Outlook, for which there are many, but the intention of this blog is to show how streamlined the new installation experience is and also to get you started immediately.
Microsoft have released the new 9.0.2 version, and the release notes should be live in the next 24 hours. (Update release notes are now available: https://aka.ms/businessappsreleasenotes 18.1mb).
It’s been a while since I wrote a professional development post and I’ve been somewhat inspired by the MVP Summit to blog about my personal experiences. So here we go:
What it’s like working as a Pre-Sales Solutions Architect?
First off, a Pre-Sales Solutions Architect is involved in vetting opportunities, establishing the technology architecture in which the commercials are based upon, and presenting the solution to internal stakeholders and customers. Good pre-sales architects work in a team and have excellent contacts both internally and with their partner vendors. Yes it can be very process driven, and there’s a lot commercially riding on a proposal but it’s what keeps the steam engine rolling in an organisation and it does have its own satisfaction if done correctly. So listen on if you’re still intrigued.
So i’m a little excited today. I’ve been tracking this package all the way from Redmond to South Australia, and wanted to show you exactly what comes with the MVP Award package.
Confused about which portal solution your organisation should use for Dynamics 365? Today we’ll look at the best Portal platforms options with alot of new options now available in 2018 that promise better customer experiences and back-end configuration experiences.
I’ll be looking at their key strengths, weaknesses and core features.
I’ve had the opportunity to work with some fantastic clients and projects over the years, but one stand out client in my career would be SA Water. A South Australian Water Utility company, responsible for delivering water services to some 1.5 million people who live in the state of South Australia as well as businesses.
SA Water had a long term vision of what they wanted to do, being slightly behind other utilities in terms of electronic billing and customer centric design, SA Water digital transformation team had a clear approach and roadmap that would enable them to leap frog other utilities by strategically betting on future technologies. Bots, Field Service Management are prime examples.
The technology stack, centered around the Microsoft Dynamics CRM 2016 (presently being upgraded to Dynamics 365) that would enable customer centric and relationship management features. Together with an ADX Studio Portal to deliver online services. The process and analysis was performed through a Human Centred Design (HCD) approach, that emphasized with their customers by understanding their frustrations and wishes.
And with that, a project was born to launch the mySAWater Portal that would set the bed rock foundation for future transformative projects at the utility.
Toby Evans, SA Water’s Digital Transformation Manager, presented the mySAWater solution and talks more in-depth about the vision, roadmap, technology, and what considerations were made during the time. Here’s the full presentation.
Dynamics 365 User Group (Adelaide, Australia Chapter) – Marcus D’Assumpcao from Microsoft introduces the audience to Seeing AI. Seeing AI is an app developed by Microsoft to aimed at helping the visually impaired to recognise objects and their surroundings through the help of Microsoft AI technology.
