Did you know that 70% of Australia’s GDP comes from the Services industry? But scarily in Australia, 23% of employees leave a job within the first 12 months. And many reports show that the average cost of employee turnover is equivalent to a year’s wage. So it goes without saying that Employees are our most valuable asset, and managing them well is critical to your organisation’s success, your quality of service, and our countries future.
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Cognitive Computing is being used all around you, and you probably don’t even know it. Facebook is listening to your conversations and showing you advertisements based on the words you use and the emotions you show. Facebook auto-tags people in photos based on facial recognition. Call centres are recording conversations and determining sentiment en-mass (ideally to provide you a better service ). Casinos are watching you walk in and matching you against criminal databases.
Microsoft is investing heavily in this space also:
”Microsoft Cognitive Services let you build apps with powerful algorithms to see, hear, speak, understand and interpret our needs using natural methods of communication, with just a few lines of code. Easily add intelligent features, such as emotion and sentiment detection, vision and speech recognition, language understanding, knowledge and search, into your app, across devices and platforms, such as iOS, Android and Windows, keep improving and are easy to set up.”
In case you missed the announcement last night, Dynamics 365 for Talent has now entered General Availability. 60 Day trials are now available to the general public. And the Ideas.Microsoft.com forums have been going hot with new ideas to improve the product going forward, so hopefully we’ll have an Update 1 release in the not too distant future.
Here’s the MSFT press release:
Hi All
By now you’ve probably heard that Adobe and Microsoft have come together to form a partnership that promises to accelerate digital transformation. The partnership includes the integration of Adobe Marketing Cloud with Microsoft’s Dynamics 365, and will allow brands to deliver experiences taking all customer engagements into account – from reach and acquisition to retention and loyalty.
Microsoft recently released the Technical Preview of Microsoft Dynamics for Talent, and I had the opportunity to test drive this new offering in trying to understand what it is all about. And the short version of this blog, is that I am impressed how they’ve brought so many HR functions together into one simple solution.
So what is Dynamics 365 for Talent?
Dynamics 365 for Talent aims to be an Employee Centric solution that takes your common HR functions and brings them together in a meaningful way to both your managers, HR staff and your prospective and current employees.
The solution can be thought of as three separate workloads (or experiences). They are at a high level:
Human Resources
Attract
Onboard
Let’s have a closer look at each experience and what it offers.
The following is a tip on how to show how often a product is being added to an opportunity. It involves create a rollup field that counts the number of related opportunities. Once you have this variable it is easy to include into charts, reports and views.
The following is a handy tip for appending the last modified date and user details to the description field of any entity. In this case I’ll be using the Phone Activity. This may be useful for providing a visual guide for your team members in quickly seeing a history log of when this record was last touched.
This troubleshooting blog post was written in response to a question on the community forum on how to change the resolution type label for cases.
When you click on Resolve Case you will see a pop up. With the options to change the Resolution Type to either Problem Solved or Information Provided.
To change this, goto Settings > Customize the System. Then navigate to Entities > Cases.
Click on Fields and Locate “Status Reason”.
Edit the Status Reason (StatusCode) attribute.
Change the Status dropdown from Active to Resolved
Edit the Label for “Problem Solved” and change this to a value of your choosing, in this case “Resolved”.
Click OK.
Click Save and Close. Then Publish All Customizations.
Now when you resolve a case you should see the new value reflected on the pop up dialog.
Hi All
Have you heard of DRU Assist from Domino’s, where you can order your pizza with an emoji via SMS? Or you may even use the ABC News Bot through Facebook to get your daily news digest. Bots are even making micro-trades on the stock market whilst we’re all fast asleep, scary right?
Bots are not new, but they are becoming more powerful, pervasive and acceptable in today’s society as a way to get answers, access information, buy goods and book services.
Join us at the June Dynamics 365 User Group where Sam Fernando will step us through the basics of the Microsoft Azure Bot Framework. More importantly, we’ll show how to connect the bot back into Dynamics for try end-to-end digital services.
Please register here so we know numbers and can place our order via the Funk CoffeeBot (we wish!).
This blog post is aimed at users who are brand new to Microsoft Dynamics CRM or Dynamics 365 and after a quick start guide to importing Account, Contact and Lead Data into their Microsoft Dynamics instance.